Managing a Dental Practice and How to Deal with the Patient's Emotions

Oprea Valentin BUSU, Elena Cristina ANDREI


Managing a dental practice is not strictly limited to good administration, but also the efficient management of patient emotions. Therefore, in a contemporary society, a successful dental practice is one that manages to harmoniously combine the standard work of the medical staff with the help of a psychotherapist. Signing a cooperation agreement between the dentist and the psychotherapist does not only represent a managerial strategy but also a necessity. There are frequent situations when the dentist is faced with complex psychological pathologies that prevent performing the dental act correctly. In this case, the aid of a psychotherapist is mandatory. It is assumed that most individuals present anxiety over certain dental procedures. The psychotherapist is an authorized person that knows and is able to apply various methods which help in combating the fear of dentist. The dentist will use the art of communication and the development of a doctor-patient relationship, based on the affective component. In the case of the doctor-patient relationship, the patient's ability to tolerate pain will increase if their connection is a compatible one, based on empathy, respect and sincerity and affection. The psychotherapist plays a major role in the case of the patients dealing with anxieties caused by the dentist due to traumatic experiences. The psychotherapist is not only responsible of finding out the cause that led to the outbreak of this state but also of using an adequate approach in order to prevent the patient from ending up in a situation to deteriorate his/her health.

How to cite: Busu, O. V. & Andrei, E. C. (2017). Managing a Dental Practice and How to Deal with the Patient's Emotions. Logos Universality Mentality Education Novelty, Section: Social Sciences, VI(1), 109-116. DOI:


dental practice, traumatic experiences, managing, psychotherapy, cooperation agreement

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