Quality of Public Services. Measuring Beneficiaries' Satisfaction. Case study on the Students of "Stefan cel Mare" University of Suceava

Authors

  • Ana Blanari Stefan cel Mare University of Suceava, Romania

DOI:

https://doi.org/10.18662/mjesp/10

Keywords:

public service, quality, satisfaction of beneficiaries,

Abstract

In today's society, quality is on top, being sought and analyzed by the individual in every element to which it relates. In this paper, quality analysis will be directed to a single institution, its services, and the way in which its quality satisfies the beneficiaries, but to see this we must first familiarize ourselves with those key words of the paper, which are the following: public service, quality, quality assurance and satisfaction of the beneficiaries.

References

Băcilă, M. F., Pop, M. C., Scridon, M. A., & Ciornea, R. (2014). Dezvoltarea unei instrument de măsurare a satisfacţiei studenţilor din instituţiile de educaţie pentru afaceri. Revista Amfiteatrul Economic, 37, p. 678.

Agenţia Română de Asigurare a Calităţii în Învăţământul Superior (ARACIS). (2018). Raportul de evaluare instituţională a studenţilor evaluatori Universitatea Ştefan cel Mare din Suceava. Retrieved from http://www.aracis.ro/uploads/media/Raport_studenti_87bc26.pdf, [accesat la data:12.11.2018]

Agenţia Română de Asigurare a Calităţii în Învăţământul Superior (ARACIS). (2016). Raportul final privind elaborarea indicatorilor de calitate primari, secundari şi terţiali pentru asigurarea calităţii interne. Retrieved from http://www.aracis.ro/fileadmin/ARACIS/Proiecte/QUALITAS/PL_3/in dicatori_ro_online.pdf, [accesat la data: 04.06.2019]

Benoit, M. (2014). International rankings: Universities vs. higher education systems. Retrieved from https://www.academia.edu/11974619/International_rankings_Universities _vs._higher_education_systems [accesat la data:04.06.2019]

Martin, M., & Sauvageot, C. (2010). Constructing an indicator system or scorecard for higher education. A practical guide. Retrieved from http://uis.unesco.org/sites/default/files/documents/constructing-anindicator-system-or-scorecard-for-higher-education-a-practical-guide-2011- en.pdf [accesat la data: 03.06.2019] www.infomass.ro

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Published

2019-07-12

How to Cite

Blanari, A. (2019). Quality of Public Services. Measuring Beneficiaries’ Satisfaction. Case study on the Students of "Stefan cel Mare" University of Suceava. Moldavian Journal for Education and Social Psychology, 3(1), 52-70. https://doi.org/10.18662/mjesp/10

Issue

Vol. 3 No. 1 (2019): Moldavian Journal for Education and Social Psychology

Section

Research Articles

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