The Valences of Communication in a Crisis Situation


  • Livia DURAC Petre Andrei University of Iasi, Romania



communication, crisis, crisis management, behaviour


The frequency with which it is used - ubiquitously integrating with the linguistic arsenal of modern man - places next to the concept of crisis the meaning of those categories of events that bring with them deviations from the axis of a natural and desirable course of daily life. Such eventual frameworks (from natural disasters, economic recession, pandemic, to situations that upset to reconfigure family life, etc.), through their diversity and complexity, increase the difficulty of exhaustive theoretical classification of the concept. There are situations that take place against a background of accentuated emotional vulnerability, with behavioral changes not specific to ordinary life contexts, with exaggerated response reactions, the one in question being in a perpetual search for answers.

As a tool that vigorously proves its potential in interpersonal relations in general, effective communication remains indispensable for the trajectory of the crisis situation, whatever its configuration.

Integrating a perspective of interdisciplinary approach - anthropological, chronological (historical), psycho-socio-behavioral, and crisis management - the article highlights the interdependence of the concepts of crisis and communication, emphasizing the need for effective cooperation between the two, which becomes an imperative of the situation. crisis.

Author Biography

Livia DURAC, Petre Andrei University of Iasi, Romania

Professor PhD, ”Petre Andrei” University of Iași, ROMANIA


Caplan, G. 1964. Principles of Preventive Psychiatry. New York. Basic Books, Inc.

Chiciudean, I. Ţoneş, V. Gestionarea crizelor de imagine, Editura, Bucureşti.

Coombs, W. T., & Holladay, S. J. 2002. ”Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory” în Management Communication Quarterly, 16 (2).

Coombs, W. T. 2007. ”Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory” în Corporate Reputation Review, 10 (3).

Coombs WT. 2012. Ongoing Crisis Management: Planning, Managing and Responding. Ediţia a 3-a. Thousands Oak: Sage.

Dattilio, M., F., Freeman, A. (editori) 2000. Cognitive-Behavioral Strategies in Crisis Intervention, Guilford Publications, ediţia a 2-a.

DuBrin, A. J. 2013. zHandbook of Research on Crisis Leadership in Organizations. Northampton: Edward Elgar Publishing.

Erikson, E., H. 1993. Childhood and society. New York: Norton.

Everly, Jr., G.S. & Mitchell, J.T. 1999. Critical Incident Stress Management (CISM): A new era and standard of care in crisis intervention (2nd Ed.). Ellicott City, MD: Chevron.;

Flannery, Jr., R.B. 1999. ”Critical Incident Stress Management and the Assaulted Staff Action Program” în International Journal of Emergency Mental Health, 1(2).

Forbes D, Creamer MC, Phelps AJ, Couineau A, Cooper JA, Bryant RA, şi colaboratorii. 2007. ”Treating adults with acute stress disorder and posttraumatic stress disorder in general practice: a clinical update.” în Med J Aust.

Frunză, S. 2020. Filosofie şi comunicare cotidiană. Cărţile ar putea să-ţi schimbe viaţa. Iaşi: Lumen.

Fusco. G.,M. 2005 ”Crisis intervention.”, în: Felgoise S, Nezu AM, Nezu CM, Reinecke MA (editori) Encyclopedia of cognitive behavior therapy. New York: Springer.

Halpern, J., Gurevich, M., Schwartz, B., Brazeau, P. 2009. ”Interventions for critical incident stress in emergency medical services: a qualitative study.” în Stress and health, 25(2).

Hermann, C. F. 1963. ”Some consequences of crisis which limit the viability of organizations.” în Administrative Science Quarterly, 8, 61-82.

Hill, R. 1949. Families under Stress.Westport, CT: Greenwood Press.

Hill, R. 1958. “Generic Features of Families under Stress.” în Social Casework, 39.

James, R. 2008. Crisis intervention strategies – 6 th edition. Belmont, CA: Thomson.

Marken, G.A. 2003. “Following Fundamentals Builds Journalist Relationships” în Public Relations Review 48.1.

Millar, D., Heath, R. 2004. Responding to a Crisis: A Rhetorical Approach to Crisis Communication. London: Lawrence Erlbaum Associates.

Mucchielli, Al. 2002. Arta de a influenţa - analiza tehnicilor de manipulare. Editura Polirom Iaşi.

Ogrizek, M., Guillery, J., M. 1999. Communication in Crisis. New York: Aldine De Gruyter.

Parad, H. J., Caplan, G. 1960 ”A framework for studying families in crisis” în Social Work, vol. 5.

Seeger, M., Sellnow, T., Ulmar, R., 2003. Communication and organisational crisis, Westport: Praeger Publishers.

Vlăsceanu, L., Zamfir, C. (coord.). 1993. Dicţionar de sociologie: urmat de indicatori demografici, economici, sociali şi sociologici Editura Babel, Bucureşti.

Wise, K. 2003. “The Oxford Incident: Organizational Culture’s Role in an Anthrax Crisis,” în Public Relations Review 29.4.




How to Cite

DURAC, L. (2020). The Valences of Communication in a Crisis Situation. Anuarul Universitatii "Petre Andrei" Din Iasi - Fascicula: Asistenta Sociala, Sociologie, Psihologie, 25, 36-49.

Publish your work at the Scientific Publishing House LUMEN

It easy with us: publish now your work, novel, research, proceeding at Lumen Scientific Publishing House

Send your manuscript right now